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Detailed Quality Survey


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Detailed Survey

General Info

Please provide us with the following information for verification purposes. Feedbacks remain confidential.

Trip Date:            PU Time:   

Confirmation Number:

 

My Reservation Experience:

Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
Overall, my telephone experiences on this trip represented Elite Limousines in a positive manner
My call was answered promptly and pleasantly
I received callbacks and rate quotes promptly
I was offered ground transportation services at all my arrival destinations
My reservation/confirmation details were accurate
The after hours staff/dispatcher was knowledgeable and helpful (if there was a problem meeting your chauffeur/vehicle)
The staff I dealt with was knowledgeable and professional
Any problems/issues were handled promptly, professionally and to my satisfaction

 

My Chauffeur and Vehicle Experience:

Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
Overall, my vehicle and my chauffeurs customer service and driving skills represented Elite Limousines in a positive manner..
The vehicle type was what I was expecting
My vehicle/chauffeur was waiting at the designated location at the expected time
My chauffeur Introduced himself by name, as an Elite Limousines representative
My chauffeur was helpful, courteous, and non-intrusive (not "chatty") throughout my trip
My chauffeur knew his route as well as I expected
My chauffeur was well groomed and professionally attired (including jacket & tie)
My chauffeur drove in a manner I considered safe & comfortable
My chauffeur assisted with my luggage/packages both to and from the vehicle (door to door when applicable)
The exterior of the vehicle was damage free and as clean as expected for recent weather conditions
The interior of my vehicle was damage free, clean and free of unpleasant odors
All amenities in my vehicle were present and in working order

 

General:

Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
My overall experience on this trip would cause me to choose Elite Limousines as my future transportation provider

 

Was there anything you particularly liked or disliked about the service we provided?

 

Have you used another ground transportation company in the last 3 months?
If yes, how did their service compare to ours

Not so Good as               same as                  Better than

 

What can Elite Limousines do in addition to improve our service specifically for you?

 

Are there additional services or amenities that you would like to see us provide in the future?
If yes, what services
?

 

In General

Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
The pricing I received was better than other companies I contacted
The customer service I received was what I expected
The vehicle that arrived was what I expected
Based on my experience on this trip, I would use Elite Limousines again
Based on my experience on this trip, I would recommend Elite Limousines to others

 

What caused you to choose us over our competition?

Word of mouth referral
The way my phone or email inquiry was handled
Promptness/Efficiency
Website
Advertising
Pricing
Vehicles/Chauffeurs
Vehicle Amenities
Other

 

Any other comments or concerns?

 

Would you like a call to discuss our service further?

   No   Yes, call



 




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